Australian retailer recognised | IR News

Australian retailer recognised

Posted Date: 06/08/2012

By Inside Retail

Top3 by Design is the only Australian retailer to be named as a finalist in the 2012 World Retail Awards to be held next month.

The awards will be held at the World Retail Congress 2012 in London, with Top 3 by Design contesting the concept innovation category.

Terri Winter, MD of Top3 by Design, said the company set a goal back in 2007 to make every decision with the customer in mind.

"We’ve had a clear vision and goal and it’s been about differentiating ourselves and being completely customer-centric," said Winter.

Top3 by Design carries up to three products per category in the world based on merit of design.

"Essentially, it’s an edited selection of the coolest stuff on the planet. But for us, it’s always been about making these products accessible so we implemented a cross channel strategy that’s as focused online as it is in our stores.

"When it comes to customer service, all lines are blurred between online, catalogue, phone order and instore. We want our customers to have access to these incredible products in a manner that completely suits them.

"They can click and collect and they can use kiosks and ipads in-store to order. And no matter where they are, we are completely transparent about exactly how much stock is available and where it is.”

Other awards finalists include names like Tesco, The Walt Disney Company, and Macy's.

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